The Flower House Terms & Conditions

Products

All products are subject to availability and The Flower House and Teleflorist reserve the right to provide alternative contents and packaging of equal or greater value without notice. Allowances must be made for flowers out of season, temporarily out of stock or unavailable at the time.

Delivery

Same day delivery by the Flower House to the zones listed within a 10 mile radius is only possible where the order is placed on or before 12 noon on that day(excluding busy periods where 48 hour notice is required for deliveries).

The Flower House guarantee that every order delivered personally from our shop will be of good quality in good condition and to the full value as specified by the customer. Any complaint or dissatisfaction must be notified to us as soon as possible after delivery and within 24 hours as it is our policy to replace the item with another of equal value should this be required.

For Complaints regarding delivery via the Teleflorist relay network, you must contact us immediately if you have any complaint or dissatisfaction as soon as possible after the delivery. We will initiate a query/complaint with the relevant Teleflorist member or head office where necessary.

All items shown on our website indicate a style only and may not be the same as what you receive – fresh cut flowers change from day to day and season to season and may be available one day and not the next due to varying conditions.

Payment

The Flower House will process your payment before delivery of your order. For overseas orders – currency conversion takes place by the credit/debit card company. The Flower House take no responsibility for currency fluctuations.

Privacy Policy

All details associated with any transactions between the customer and The Flower House will remain confidential. Information received will only be used by the Flower House. We will not sell or provide your information to anyone else.

Security Policy

We have a secure server for your online shopping. Your credit card information is securely encrypted during the transfer to prevent your private credit/debit card details from being accessed.

Returns Policy

The Flower House guarantee that each order delivered personally will be of good quality, condition and to the full value as specified by the customer. Any complaint must be notified to us as soon as possible after delivery and within 24hours due to the nature of the item i.e. fresh cut flowers. it is our policy to replace the item with another of equal value should this be required.
The item that requires replacement must be returned or it will not be replaced. We must inspect the returned item to assess the complaint/dissatisfaction. We may at this stage contact the customer with our findings.

Change/cancel/refund an order

We will change or cancel an order as long as it has not been dispatched and refund in full. You must contact us directly on 00 353 45 852222 and speak to one of the Flower House team. If it has been dispatched from the shop then we will not cancel/change or refund the order.

Delivery Terms

The Flower House personally deliver to zones within a 10 mile radius of the shop. We deliver Monday to Friday and Saturday mornings.

Same Day Delivery

We offer same day delivery – this means that we will deliver on the same day if the order is placed by 12 noon GMT on that day. We do not guarantee a time of delivery.

There is a delivery charge for each order placed. If you order 2 or 3 or more items going to the exact same address at the same time there is one delivery charge. Any variation to this will attract multiple delivery charges (e.g. delivery to number 4 the street and number 6 the street will incur 2 delivery charges as they are 2 different addresses)

If an incorrect address is supplied by you the customer you will be contacted immediately so that we can re-direct the delivery (another delivery charge/s will be incurred)

If no one is home

Our policy is to leave the delivery with a neighbour who signs for it and where possible we will place a card in the recipient’s mail box or leave a message on their phone to indicate the situation. If the delivery cannot be left anywhere or the recipient cannot be contacted for instructions we will leave a card (where possible) or a message on the recipients phone to call us regarding delivery or pick up at our shop. Please note that if we have to re-deliver another delivery charge will be incurred.

We will not leave flower deliveries at front door unless instructed to do so by the sender or the recipient. We will not accept orders that do not have the full contact information for the sender or the recipient.

Special Instructions

Any special instructions to prevent delivery problems or that could help with the safe delivery of your item should be noted in the notes box when you complete your order online.